:root{--bg:#f6f7f3;--surface:#fff;--surface-alt:#f2f5f1;--surface-strong:#eef5f4;--border:#d9ded8;--text:#17211e;--muted:#66736e;--muted-strong:#44504c;--accent:#146c64;--accent-strong:#0e4f49;--accent-soft:#dbeeea;--warning:#a86616;--warning-soft:#fbecd7;--danger:#a63a31;--danger-soft:#f7dfdc;--success:#2d6b3f;--success-soft:#e0eddf;--blue:#295f9d;--blue-soft:#e3edf7;--shadow:0 16px 34px #222f2b17;color:var(--text);background:var(--bg);font-synthesis:none;text-rendering:optimizelegibility;-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale;font-family:Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,Segoe UI,sans-serif;font-size:16px;line-height:1.45}*{box-sizing:border-box}html,body,#root{min-height:100svh}body{margin:0}button,input,select,textarea{font:inherit}button{cursor:pointer}button:disabled{cursor:not-allowed;opacity:.55}button:focus-visible,a:focus-visible{outline:2px solid var(--focus-border);outline-offset:2px}.login-page{justify-content:center;align-items:center;min-height:100svh;padding:18px;display:flex;overflow:auto}.public-site{background:radial-gradient(circle at 0 0,#146c6424,#0000 34rem),linear-gradient(#f8faf7 0%,#eef5f2 100%);min-height:100svh;overflow-x:clip}.public-nav{border-bottom:1px solid var(--border);-webkit-backdrop-filter:blur(14px);backdrop-filter:blur(14px);z-index:10;background:#f8faf7eb;justify-content:space-between;align-items:center;gap:16px;padding:12px 18px;display:flex;position:sticky;top:0}.public-brand,.public-nav-links a,.public-whatsapp-link,.public-primary-action,.public-secondary-action{align-items:center;text-decoration:none;display:inline-flex}.public-brand{color:var(--text);gap:10px;min-width:0;font-weight:900}.public-brand-name{letter-spacing:0;font-size:1.02rem;display:none}.public-brand-logo{object-fit:contain;border:1px solid #146c6429;border-radius:14px;width:48px;height:48px;display:block;box-shadow:0 10px 24px #146c6429}.public-nav-links{gap:18px;display:none}.public-nav-links a{color:var(--muted-strong);justify-content:center;min-width:32px;min-height:32px;font-size:.92rem;font-weight:900}.public-whatsapp-link,.public-secondary-action{border:1px solid var(--border);color:var(--muted-strong);border-radius:8px;gap:8px;min-height:40px;padding:0 13px;font-weight:900}.public-whatsapp-link{background:var(--surface);color:var(--accent);white-space:nowrap;border-color:#146c6442;max-width:100%}.public-whatsapp-label-short{display:none}.public-hero{gap:24px;max-width:1240px;margin:0 auto;padding:42px 18px 32px;display:grid;position:relative}.public-hero-content{z-index:2;gap:16px;max-width:720px;display:grid;position:relative}.public-hero-content h1{letter-spacing:0;max-width:780px;font-size:clamp(2.3rem,4.4vw,3.95rem);line-height:1.03}.public-hero-content p,.public-section-heading p,.public-final-cta 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#00000047;--row-hover-bg:#ffffff09;--row-selected-bg:#25d3660f;--row-selected-border:#25d36638;--warning-border:#f59e0b33;--warning-contrast:#1f1303}.app-shell.theme-light,.commercial-modal-backdrop.theme-light{--bg:#f6f7f3;--surface:#fff;--surface-alt:#f2f5f1;--surface-strong:#eef5f4;--border:#d9ded8;--text:#17211e;--muted:#66736e;--muted-strong:#44504c;--accent:#146c64;--accent-strong:#0e4f49;--accent-soft:#dbeeea;--warning:#a86616;--warning-soft:#fbecd7;--danger:#a63a31;--danger-soft:#f7dfdc;--success:#2d6b3f;--success-soft:#e0eddf;--blue:#295f9d;--blue-soft:#e3edf7;--shadow:0 16px 34px 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#222f2b33;--row-hover-bg:#146c640e;--row-selected-bg:#146c6414;--row-selected-border:#146c643d;--warning-border:#a866163d;--warning-contrast:#1f1303}.side-nav{background:var(--nav-bg);border-top:1px solid var(--border);min-height:calc(60px + env(safe-area-inset-bottom,0px));padding:8px 8px calc(8px + env(safe-area-inset-bottom,0px));-webkit-backdrop-filter:blur(18px);backdrop-filter:blur(18px);z-index:20;align-items:stretch;gap:8px;display:flex;position:fixed;bottom:0;left:0;right:0}.side-nav-header{flex:none;align-items:stretch;min-width:0;display:flex}.side-nav .app-brand{display:none}.app-brand div,.app-brand div>span,.app-brand small{min-width:0}.app-brand div>span,.app-brand small{text-overflow:ellipsis;white-space:nowrap;display:block;overflow:hidden}.side-nav nav{flex:auto;gap:6px;min-width:0;display:flex}.side-nav button{color:var(--muted);background:0 0;border-radius:8px;flex-direction:column;flex:1 1 0;justify-content:center;align-items:center;gap:3px;min-width:0;min-height:44px;padding:4px 2px;font-size:.74rem;font-weight:800;line-height:1.05;transition:background .18s,color .18s;display:flex;position:relative}.side-nav button svg{flex:none}.side-nav button.active{background:var(--accent-soft);color:var(--accent)}.side-nav button:hover,.side-nav button:focus-visible{background:var(--surface-alt);color:var(--text);outline:none}.nav-count-badge{background:var(--accent);border:2px solid var(--nav-bg);color:var(--accent-contrast);white-space:nowrap;border-radius:999px;justify-content:center;align-items:center;min-width:18px;height:18px;padding:0 5px;font-size:.68rem;font-weight:900;line-height:1;display:inline-flex;position:absolute;top:4px;right:8px}.account-menu{min-width:0;position:relative}.side-nav .account-menu-toggle{color:var(--muted-strong);background:0 0;border:0;border-radius:8px;flex-direction:row;justify-content:center;align-items:center;width:44px;min-width:44px;min-height:44px;padding:0;display:inline-flex}.side-nav .account-menu-toggle:hover,.side-nav .account-menu-toggle:focus-visible,.side-nav .account-menu-toggle[aria-expanded=true]{background:var(--surface-alt);color:var(--text)}.account-menu-panel{background:var(--surface);border:1px solid var(--border);box-shadow:var(--shadow);z-index:30;border-radius:8px;gap:6px;width:min(260px,100vw - 16px);padding:8px;display:grid;position:absolute;bottom:calc(100% + 8px);left:0;right:auto}.account-menu-user{border-bottom:1px solid var(--border);gap:2px;min-width:0;padding:4px 6px 9px;display:grid}.account-menu-user strong,.account-menu-user span{text-overflow:ellipsis;white-space:nowrap;display:block;overflow:hidden}.account-menu-user strong{color:var(--text);font-size:.84rem;font-weight:900}.account-menu-user span{color:var(--muted);font-size:.74rem;font-weight:800}.side-nav .account-menu-item{color:var(--muted-strong);background:0 0;border:0;border-radius:7px;flex-direction:row;justify-content:flex-start;align-items:center;gap:8px;width:100%;min-height:38px;padding:0 8px;font-size:.86rem;font-weight:900;display:flex}.side-nav .account-menu-item:hover,.side-nav .account-menu-item:focus-visible{background:var(--surface-alt);color:var(--text)}.side-nav .account-menu-item.active{background:var(--accent-soft);color:var(--accent)}.account-menu-mobile-nav{border-bottom:1px solid var(--border);border-top:1px solid var(--border);gap:4px;padding:6px 0;display:grid}.side-nav .account-menu-danger{color:var(--danger)}.side-nav .account-menu-danger:hover,.side-nav .account-menu-danger:focus-visible{background:var(--danger-soft);color:var(--danger)}.app-workspace{min-width:0;min-height:100svh;padding-bottom:calc(68px + env(safe-area-inset-bottom,0px))}.workspace-main{min-height:100%;display:block}.workspace-main.mobile-chat .queue-page,.workspace-main.mobile-queue .chat-panel-shell{display:none}.chat-panel-shell{grid-template-rows:auto minmax(0,1fr);min-width:0;min-height:calc(100svh - 68px);display:grid}.chat-panel-shell .conversation-detail{min-height:100%}.app-shell .conversation-composer{background:var(--surface)}.queue-page,.conversation-detail{background:var(--surface);border:1px solid var(--border);border-radius:8px;min-width:0}.queue-page{border-width:0;border-radius:0;flex-direction:column;min-height:calc(100svh - 68px);padding:0;display:flex;overflow:hidden}.queue-page .section-header{border-bottom:1px solid var(--border);grid-template-columns:minmax(0,1fr);justify-content:stretch;align-items:center;gap:9px;min-height:96px;padding:9px 12px;display:grid}.queue-page .section-header .eyebrow{display:none}.queue-page .section-header h2{letter-spacing:0;font-size:.98rem;line-height:1.2}.queue-heading{justify-content:space-between;align-items:center;min-width:0;display:flex}.queue-header-actions{grid-template-columns:minmax(0,1fr);align-items:center;gap:8px;min-width:0;display:grid}.queue-start-action{white-space:nowrap;background:var(--accent);border:1px solid var(--accent);min-height:36px;color:var(--accent-contrast);border-radius:8px;justify-content:center;align-items:center;gap:6px;padding:0 11px;font-size:.78rem;font-weight:900;display:inline-flex}.queue-start-action:hover:not(:disabled){border-color:var(--accent-strong);background:var(--accent-strong)}.section-header,.conversation-header{justify-content:space-between}.count-pill,.status-badge,.media-chip{text-overflow:ellipsis;white-space:nowrap;border-radius:999px;max-width:100%;padding:7px 9px;font-size:.76rem;font-weight:800;line-height:1;display:inline-flex;overflow:hidden}.count-pill{background:var(--surface-alt);color:var(--muted-strong);justify-content:center;min-width:24px}.status-new{background:var(--warning-soft);color:var(--warning)}.status-assigned{background:var(--blue-soft);color:var(--blue)}.status-resolved{background:var(--success-soft);color:var(--success)}.metric-strip{grid-template-columns:repeat(3,minmax(0,1fr));gap:8px;margin-top:14px;display:grid}.metric-strip div{background:var(--surface-alt);color:var(--muted);border-radius:8px;gap:4px;min-height:86px;padding:12px;display:grid}.metric-strip strong{color:var(--text);font-size:1.15rem}.metric-strip span{font-size:.78rem;font-weight:700}.queue-page .metric-strip{border-bottom:1px solid var(--border);gap:0;margin-top:0}.queue-page .metric-strip div{text-align:center;background:0 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